Hi, I'm Michelle.
I'm a Senior Learning Experience Designer specializing in user adoption and in‑app learning experiences. Over the last six years, I've designed NYC policy and compliance training, built scalable learning resources, and created in‑app guidance that accelerates adoption and reduces user friction. Most recently, I've focused on Digital Adoption using WalkMe—partnering closely with IT developers to streamline workflows, reduce errors, and improve real‑time user experience in Salesforce.
Digital Adoption Case Studies
These case studies highlight measurable results from my work, including reducing errors, increasing adoption, and accelerating delivery.
Prevented a $1M Billing Error
Problem: A coordination team uncovered that a $1M rebill occurred when a user resubmitted an outdated rate sheet. Salesforce had no guardrails to prevent this.
Solution: Built an invisible launcher to detect whether the selected date occurs before today and configured a high‑visibility blocking warning that stops the save action and alerts the user before submission. Used WalkMe data to remove the block for edge‑case users who legitimately require this workflow.
Outcome: Stopped high‑risk billing errors before they reached Finance. Increased leadership confidence in WalkMe as a preventative control.
Reduced IT Backlog & Delivered Quick Insights
Problem: Recruiters needed a quick way to assess candidate engagement in Salesforce. A Dev backlog item requested a color‑coded indicator on each candidate's page to indicate how often they responded to recruiters.
Solution: Partnered with the Product Owner to remove the item from the Dev backlog. Designed and deployed WalkMe launchers that display color‑coded engagement levels dynamically.
Outcome: Recruiters can instantly identify high‑engagement candidates. Reduced Dev backlog and freed development capacity. Delivered the end‑to‑end solution within 36 hours.
Emergency UI Removal in Salesforce
Problem: Salesforce Lightning still displayed a legacy button, creating unnecessary confusion and risking workflow errors. Users were told not to use the button, but since it was still there, it caused workflows to breath and time lost.
Solution: Applied targeted WalkMe custom CSS to hide the option for Account Managers and tested across multiple contexts to ensure consistency. User could not see the button, therefore users could take the happy path immediately, and the dev team could remove the function as their leisure.
Outcome: Prevented users from initiating outdated processes and reduced cleanup work for Data Steward teams—without consuming Dev resources.
Instructional Design Samples
I'm still in the process of migrating my work samples from Squarespace. Play my game instead, or download my resume.